For years organizations have done well-extracting value from structured data sources. But what about the massive amount of hidden value locked away in video, images, audio files, and text files such as emails and social streams? It’s no secret that over 80% of the world’s data is unstructured and continues to grow rapidly — 30-60%...
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Artificial intelligence is transforming contact centers, with technologies like speaker recognition, sentiment analysis and recommendation engines driving operations to new heights of efficiency and customer service. What are the most critical contact center needs that AI can deliver today? Let’s take a quick look at the top-four ways that AI can overhaul your call-center operations...
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Radio and TV stations need data to help them compete for holiday ad spend. Summary: Using data shows advertisers that broadcast is highly effective at reaching more customers and providing a high ROI You can upsell host-read ads by showing they’re more effective than prerecorded ads Using attribution tools helps you get the data you...
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Remote customer-service operations once were known as “call centers” because they exclusively dealt with incoming customer telephone calls. However, in the Internet era, call centers have been recast as “contact centers,” able to handle a wide range of communications formats beyond voice calls, including email, text messaging, social media and even video recordings. As these...
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Using an AI-powered media asset management solution for licensing content can help media and entertainment companies of all stripes during the lockdown. Summary: A new set of lockdowns threatens to further derail already-delayed production and broadcast schedules M&E companies have been coming up with creative ways to deal with new protocols and production shutting down...
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Plus, preview our top five Brave Bison user-generated videos. Veritone Licensing has announced a new licensing agreement with London-based international social video company Brave Bison that brings new viral videos to our collection of licensable content. The agreement is the third library of user-generated content Veritone has signed this year (following deals with Collab and...
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Summary: New enhancements to Discovery include enhanced earned media monitoring and expanded Nielsen data Enhancements to Attribute include enhanced enterprise management and user-centric workflows Our December 16 webinar will walk you through these updates We know the pandemic has escalated a shift in ad dollars away from broadcast to digital, as advertisers seek to tie...
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What does the customer want? How’s the customer feeling? What’s the best way to make the customer happy right now? These questions are the reason why companies create contact centers—places where inquiries about customer mood, intent and the proper response are asked and answered. However, the job of gauging callers’ emotions and objectives and determining...
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Veritone is now offering our top radio revenue-boosting applications as a zero-cost bundle. Summary: Radio revenue is down, but it can be recovered by using the right analytical tools. The Radio Revenue Solution gives you free access to Attribute, Discovery and VeriAds. This solution pairs powerful campaign analytics tools with incremental revenue from unsold...
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The agreement with Imagn, a Gannett company, expands Veritone’s libraries of licensable image and video content. Today we welcome Imagn, the nation’s largest sports image wire service and the exclusive content licensing group for the USA TODAY NETWORK, part of Gannett Co., Inc., to the Veritone Licensing library. Imagn will expand Veritone’s library of premium...
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