Once upon a time, customer service meant certain things: a familiar face, a friendly greeting and a relationship based on a history of personal interactions. Nowadays, customer service means something very different: a call to a contact center, an anonymous voice on the phone—and a relationship that seems to go back to square one with...
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Content from Veritone Licensing’s roster of iconic libraries is now available to those looking to license audio clips to enhance podcasts and other audio projects; licensing and monetization services are also available for podcasters. Veritone Licensing has always strived to be on the forefront of licensing to content creators. As home to the world’s largest...
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In Part 1 of this series, we discussed how the complexities of today’s energy grid are creating unprecedented challenges for transmission systems operators (TSOs), distribution system operators (DSOs), equipment providers, energy aggregators, and the communities they serve. These challenges manifest in different ways, such as price volatility and grid unreliability. But at its core, the...
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AI is helping modernize the industry, but TV organizations could use AI to even further enhance their operations and bottom line. In days prior, metadata in the TV industry came through labels we typed using an electric typewriter and big orange stickers we put on the spine of the videotape cases. These days, creating metadata...
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The amount of content we are creating and consuming is astronomical. This content can be snackable, user-generated short-form to long-form movies and documentaries, episodic series and reality shows, sports, news, and talk shows. The task of viewing even a sliver of what is created in a single day now exceeds several human lifetimes. That’s not...
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Originally published March 21, 2017 The two follow-up questions I’ve been asked my entire life: “Is that a family name?”, and “Is your dad in the military?” See, my first name sounds somewhat normal but always needs repeating. Multiple times, and usually followed with a “sounds like” clue. The military question comes up after people...
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A multi-year content licensing agreement brings more award-winning CBS News content to Veritone. Recently, we here at Veritone Licensing announced a multi-year extension of our existing partnership with CBS News. I had the good fortune of starting with Veritone, formerly Thought Equity Motion, right around the birth of this collaboration 10 years ago. The first...
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Powered by Veritone aiWARE, the relaunched DraftClips.com features ad-free access to collegiate and international basketball video-rich clips and analysis Veritone has relaunched DraftClips.com to connect with sports fans missing out on this year’s March Madness and thirsting for exclusive content covering the top players projected to be picked early in this year’s professional basketball draft....
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Contact centers represent the tip of the spear when it comes to customer interface. However, these centers frequently fail to deliver satisfactory service and responsiveness. To address this challenge, contact centers have leveraged solutions like interactive voice response (IVR) solutions, which require callers to navigate voice prompts and menus to determine their needs. But customers...
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Nine out of ten online consumers trust user-generated content more than traditional advertising content By Jay Bailey and Craig Caruso With smartphones in our hands that have cameras as good as most on the market, user-generated content is ubiquitous. It’s only natural that advertisers and producers have started to take note. But in reality, how...
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